Privacy Policy for DonateYou

Effective Date: [27-04-2025]

At DonateYou, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our platform.

By using DonateYou, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use DonateYou, we collect the following types of information:

• Personal Information:
  Name, email address, postal address, phone number, payment information, and other identifiers you provide.

• Campaign Information:
  Details about the fundraising campaigns you create or support, including photos, videos, and story descriptions.

• Usage Data:
  Information about how you use our site, such as IP address, browser type, pages visited, and time spent.

• Communication Data:
  Messages you send through our platform, inquiries, and feedback.

2. How We Use Your Information

We use your information to:

• Provide and manage our services (e.g., processing donations and hosting campaigns)

• Communicate with you about your account or campaigns

• Improve and develop our platform

• Protect against fraud and unauthorized activities

• Comply with legal obligations

We do not sell your personal information.

3. How We Share Information

We may share your information with:

• Payment processors to complete donations

• Service providers who help us operate the platform (e.g., hosting, email services)

• Law enforcement or regulators when legally required

• Other users, when you choose to publicly share information in campaigns or comments

You control how much you share publicly.

4. Your Choices and Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information

• Object to or restrict certain data uses

• Withdraw consent (where applicable)

You can manage your preferences by [logging into your account/settings page] or contacting us at [support@donateyou.com].

5. Security

We use industry-standard security measures to protect your information. However, no system is 100% secure, and we encourage you to use strong passwords and protect your account.

6. Cookies and Tracking

We use cookies and similar technologies to personalize your experience and analyze usage. You can control cookie preferences in your browser settings.

For more details, see our [Cookie Policy].

7. International Users

If you access DonateYou from outside [Your Country], your information may be transferred to, stored, and processed in Nederlans or other countries where our servers are located.

8. Changes to This Policy

We may update this Privacy Policy. We will notify you of any major changes by email or through the platform. Continued use after updates means you accept the changes.

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Welcome to DonateYou. Your trust is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, mobile apps, and services (collectively, “Services”).

By using DonateYou, you consent to the practices described below.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide Directly:

• Account registration details (name, email address, password)

• Profile information (photo, biography)

• Payment information (e.g., credit/debit card details via secure payment processors)

• Campaign content (descriptions, photos, videos)

• Communications with us (support inquiries, survey responses)

b. Information We Collect Automatically:

• IP address, browser type, operating system

• Usage data (pages visited, links clicked, features used)

• Device information (device IDs, settings, crash reports)

• Cookies and tracking technologies (explained in Section 8)

c. Information from Third Parties:

• If you log in via social media (e.g., Google, Facebook), we may receive your name, email, and profile picture

• Payment providers share transaction details (but not full payment method information)

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve our Services

• Process donations and transactions

• Personalize your experience

• Provide customer support

• Send important notices, like service updates and policy changes

• Prevent fraud, abuse, and security issues

• Analyze trends and improve features

• Comply with legal obligations

We never sell your personal data to third parties.

3. How We Share Your Information

We may share your information with:

• Payment Processors: To securely process donations (e.g., Stripe, PayPal)

• Service Providers: For cloud hosting, analytics, email delivery, etc.

• Legal Authorities: If required by law, legal process, or government request

• Other Users: If you publicly post campaign details, comments, or updates

• Business Transfers: In connection with mergers, acquisitions, or asset sales

All partners are bound by confidentiality and data protection obligations.

4. Data Retention

We retain your information:

• As long as your account is active

• As necessary to fulfill the purposes outlined in this Policy

• To comply with legal obligations (e.g., tax, audit requirements)

When no longer needed, we securely delete or anonymize your information.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Delete your data (“Right to be Forgotten”)

• Restrict or object to data processing

• Withdraw consent at any time

• Data portability (receive your information in a structured format)

To exercise these rights, please contact us at privacy@donateyou.com.

Residents of California, the EU/EEA, and other regions may have additional rights under the CCPA, GDPR, or similar regulations.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

• Encryption of sensitive data in transit and at rest

• Regular security audits and monitoring

• Secure access controls

However, no method of transmission over the Internet is 100% secure. Please protect your account credentials.

7. International Transfers

DonateYou is based in [Country], but we may process your information in other countries where data protection laws may differ.

When transferring data internationally, we use standard contractual clauses or rely on other approved mechanisms to ensure protection.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Analyze site traffic and user behavior

• Enable social media features

• Serve relevant advertisements

You can control cookies through your browser settings. For more details, see our full [Cookie Policy].

Types of cookies we use:

• Essential Cookies: Necessary for the site to function

• Performance Cookies: Help us understand how visitors interact

• Functional Cookies: Remember choices you make

• Advertising Cookies: Deliver ads relevant to your interests

You may opt out of personalized advertising via [AdChoices] or your device settings.

9. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies independently.

10. Children’s Privacy

DonateYou is not intended for children under 13 years of age (or a higher age threshold where applicable).
We do not knowingly collect personal information from children. If we learn that a child’s data has been collected, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Effective Date” and notify users of material changes via email or site notice.

Your continued use of DonateYou after an update means you accept the new terms.

12. Legal Bases for Processing Personal Information (for EU Users)

If you are located in the European Economic Area (EEA), we rely on the following legal bases under the General Data Protection Regulation (GDPR):

• Consent: When you give explicit permission (e.g., marketing emails).

• Contractual Necessity: To provide the services you requested.

• Legal Obligations: To comply with tax, accounting, or court orders.

• Legitimate Interests: To protect against fraud, improve services, and secure the platform.

13. Marketing and Communication Preferences

• We may send you service updates, important notices, and promotional offers (if you opt-in).

• You can manage your email preferences or unsubscribe at any time by clicking the link in our emails or updating your account settings.

• We never send unsolicited marketing messages without consent.

14. Data Subject Rights (Expanded)

Depending on your location, you may have the right to:

• Access personal information we hold about you.

• Request correction or updating of incorrect or incomplete data.

• Request deletion of your personal information (“right to be forgotten”).

• Object to the processing of your data based on legitimate interests.

• Request data portability (receive your information in machine-readable format).

• File a complaint with a supervisory authority if you believe we have violated data protection laws.

To submit a data subject request, email us at privacy@donateyou.com with the subject line “Privacy Request.”

We may ask for verification of your identity before fulfilling your request.

15. Data Retention Policy

We retain personal information according to the following guidelines:

Once retention periods expire, data is securely deleted or anonymized.

16. Account Deletion

You may request account deletion at any time by:

• Going to your account settings and selecting “Delete My Account,” or

• Emailing privacy@donateyou.com with your request.

Upon deletion, we will remove your personal data except where we are legally required to retain it (e.g., for financial reporting).

17. Cookies and Tracking Technologies (Expanded)

We use:

• Session Cookies: Temporary cookies that disappear after you close your browser.

• Persistent Cookies: Remain in your browser to recognize you on your next visit.

• Analytics Cookies: Help us understand website usage (e.g., via Google Analytics).

• Advertising Cookies: Show personalized ads through partners like Google Ads, Facebook Ads.

To opt out of Google Analytics tracking, visit [Google Analytics Opt-out Page].

You can also manage cookies through your browser’s settings or disable advertising tracking through your mobile device settings.

18. Third-Party Services

Our platform integrates with services like:

• Payment processors (e.g., Stripe, PayPal)

• Social media logins (e.g., Google, Facebook)

• Email communication providers (e.g., SendGrid)

These providers have their own privacy policies. We encourage you to review them directly.

19. How We Protect Your Data

We use:

• SSL/TLS encryption for all data in transit

• Data encryption at rest for sensitive fields

• Two-Factor Authentication (2FA) for staff accounts

• Regular penetration testing and vulnerability scanning

• Restricted access based on employee roles

If you suspect a security breach, please contact us immediately at security@donateyou.com.

20. Dispute Resolution

If you have a privacy-related dispute or complaint, you agree to first contact us to attempt to resolve the matter informally.
If not resolved, disputes may be referred to mediation, arbitration, or a relevant Data Protection Authority, depending on your location.

21. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

DonateYou Privacy Team
Email: privacy@donateyou.com