Safety and Security Policy for DonateYou

Effective Date: [27-04-2024]

At DonateYou, the safety, trust, and security of our community are our top priorities.
This Safety Policy outlines our approach to fraud prevention, investigations, reporting abuse, and maintaining a secure environment for all users.

By using our Services, you agree to comply with this Policy, our Terms of Service, Privacy Policy, and Refund Policy.

1. Our Commitment to Safety

DonateYou is committed to:

• Preventing fraud and abuse

• Protecting donors, Campaign owners, and the broader public

• Promoting transparency and honesty in all campaigns

• Responding promptly to safety concerns

We employ a combination of technology, human review, and community reporting to maintain the integrity of our platform.

2. Fraud Prevention Measures

We use proactive fraud detection methods, including:

• Identity verification of Campaign owners

• Automated monitoring for suspicious behavior (e.g., sudden large transactions)

• Manual reviews of high-risk campaigns

• Random audits of campaign information

• Payment provider security protocols (e.g., Stripe Radar, PayPal Fraud Protection)

3. Examples of Prohibited Fraudulent Activity

Fraudulent or deceptive activities include but are not limited to:

• Misrepresenting the purpose of a Campaign

• Submitting fake, misleading, or doctored documents or photos

• Falsely claiming an affiliation with an individual, organization, or cause

• Withdrawing funds for purposes not disclosed in the Campaign description

• Impersonating another person or entity

Violations of these rules may result in account suspension, fund freezes, legal action, and reporting to law enforcement agencies.

For detailed rules, see our Terms of Service.

4. Reporting Suspicious Activity or Abuse

We rely on our community to help keep DonateYou safe.

If you suspect that a Campaign or user is violating our policies or engaging in fraud, please report it immediately:

• Email: safety@donateyou.com

• Report directly using the “Report” button on the Campaign page

Please include:

• Campaign link or title

• Details of suspicious behavior

• Any supporting evidence (screenshots, receipts, messages)

We take all reports seriously and investigate every submission confidentially.

5. Our Investigation Procedures

Upon receiving a fraud or abuse report, we may:

• Initiate an internal review of the Campaign and user account

• Request additional documentation from the Campaign owner (e.g., identity verification, medical records, invoices)

• Freeze or hold donated funds during the investigation

• Suspend or terminate user accounts

• Coordinate with payment processors for fund recovery

• In cases of criminal behavior, report to appropriate law enforcement agencies

Investigations are confidential to protect the integrity of the process and the privacy of all parties involved.

6. Account Suspension and Termination

DonateYou reserves the right to immediately suspend or permanently terminate any account involved in:

• Fraud

• Abuse

• Repeated violations of our Terms of Service or User Code of Conduct

Users who have been suspended or terminated may not create new accounts without DonateYou’s prior written consent.

Funds associated with fraudulent activity may be subject to:

• Refund to donors

• Forfeiture

• Legal hold pending investigation outcome

7. User Responsibilities

All users (donors, Campaign owners, visitors) are responsible for:

• Providing truthful, accurate information

• Safeguarding their account login information

• Notifying DonateYou immediately if they suspect fraud or unauthorized account activity

• Complying with all laws, regulations, and DonateYou policies

8. How We Protect Your Information

For details on how we protect your personal data and ensure security across our systems, please review our Privacy Policy.

DonateYou uses:

• SSL/TLS encryption for all data in transit

• Two-Factor Authentication (2FA) for staff accounts

• Secure payment processors (e.g., Stripe, PayPal)

• Regular security audits and penetration testing

9. No Guarantee

While DonateYou strives to maintain a safe platform, we cannot guarantee that all campaigns are free from fraud or misconduct.

Users should exercise judgment and discretion before making donations.
If you have any concerns about a Campaign, we encourage you to report it to us.

10. Changes to This Safety Policy

We may update this Safety Policy from time to time.
Significant changes will be announced via email or posted prominently on our Website.

The “Effective Date” at the top of this page will be updated accordingly.

11. Contact Us

For safety concerns, reports, or security questions, please contact:

DonateYou Safety & Security Team
Email: safety@donateyou.com
General Support: support@donateyou.com2