Trust & Safety
Welcome to the DonateYou Trust & Safety Center
At DonateYou, we believe trust is the foundation of every donation, campaign, and story shared on our platform.
We are committed to protecting our users — donors, campaign owners, and supporters — through strong security, proactive fraud detection, and a caring, responsive team.
Here’s how we keep DonateYou safe for everyone:
🛡️ 1. Protecting Your Security
All donations are protected by SSL/TLS encryption, keeping your financial data safe.
We partner with trusted, PCI-compliant payment processors like Stripe and PayPal.
Sensitive information, like your password, is securely encrypted and never shared.
Learn more in our Privacy Policy.
🔍 2. Detecting and Preventing Fraud
We actively monitor campaigns and donations 24/7 using:
Advanced automated fraud detection systems
Human reviewers for high-risk activities
Identity verification checks for campaign owners
Random audits of selected campaigns
Every campaign is subject to ongoing review to protect the community.
Details can be found in our Safety & Security Policy.
📢 3. Easy Reporting Tools
If you ever see suspicious behavior or a campaign that doesn’t seem right, you can:
Use the “Report Campaign” button directly on the page
Email our safety team at safety@donateyou.com
Every report is confidential and carefully reviewed by our investigations team.
Find out how to report issues in our Safety & Security Policy.
⚖️ 4. How We Investigate
When a report is received:
We freeze campaign payouts if necessary
We contact the campaign organizer for evidence and clarification
We may request documentation (e.g., ID, proof of situation)
We may suspend or permanently ban accounts involved in misconduct
If criminal activity is suspected, we work with law enforcement authorities.
Learn more about our investigative process in the Safety & Security Policy.
🛠️ 5. Your Safety Features at a Glance
| Feature | How It Helps You |
|---|---|
| SSL Encryption | Secures all transactions |
| Identity Verification | Confirms campaign organizer identity |
| 24/7 Monitoring | Detects unusual behavior early |
| Fraud Detection Tools | Blocks suspicious donations or campaigns |
| Report Campaigns Easily | Allows users to flag issues quickly |
| Human Review Team | Ensures a real person checks reports |
| Refund Support | Assists in cases of clear fraud (see our Refund Policy) |
🤝 6. Transparency and Your Trust
At DonateYou, transparency isn’t optional — it’s essential.
We provide clear fee structures at our Fees Page.
We openly disclose our processes for fraud investigation and refunds.
We listen to feedback and adapt our policies to best protect our users.
Your trust fuels our mission — thank you for being part of our community.
đź“ś Quick Links to Stay Informed
📬 Contact the Safety Team
If you have concerns, feedback, or questions about your safety on DonateYou:
Email: safety@donateyou.com
General Support: support@donateyou.com
We’re here for you — always.